Customer Integration Updates

We are now a division of Capital Bank. Nothing has changed for now in terms of your access, services, or products.

This new ownership enhances our offerings: In the coming weeks/months we are excited to bring our customers even more opportunities and access to financial services with Capital Bank’s infrastructure, reach, and scale.

At this moment, no action is required. If terms or products do change, we will reach out for any information or action needed from you. Please check for mailed letters and email messages from [email protected] in your inbox and folders.

You may continue to use your current banking services as normal, including the North Riverside, IL branch for in-person services through the remainder of the year. We will provide additional details on the transition of services to new ownership for current customers via email and posted mail. Please note West Town Bank & Trust customers will not be able to utilize the Capital Bank branch, and vice versa, until we fully unify our two banking institutions’ operations in early 2025.

If you were a customer of both Capital Bank and West Town Bank & Trust, your accounts will be insured separately through the FDIC until six months after the legal closing date of October 1, 2024. For Certificates of Deposits (CDs), FDIC insurance will continue until the maturity date, even if the maturity date comes after the 6-month grace period. For CDs that mature during the six-month grace period, if you roll over your CD for the same term and in the same dollar amount, it will be insured separately until the new maturity date. Nonetheless, you should plan to speak with us now that your accounts have transitioned. We may be able to link your accounts to help satisfy any minimum balance requirements and review the ownership category and titling of your accounts to ensure that you continue to qualify for the maximum FDIC coverage allowed by law. For more information on deposit insurance, visit fdic.gov.

Not for the immediate future. We will make sure to inform you of any changes happening to your account/services in a timely manner before any changes are made. Our team is always available to answer any questions. Beginning October 1, we will also share all the latest information at westtownbank.com/capital-bank.

Your account number is not changing.  In early 2025, your account will move to Capital Bank and we will send you more information what you should expect at that time.

Our phone numbers, website, and all contact information will remain the same for the immediate future. You could also email us at [email protected]. Should you need to reach anyone at the bank regarding your products, services, and accounts, please use your normal method. Beginning October 1, you may find the answers to your questions by visiting westtownbank.com/capital-bank.

Over the next few months, we will keep you updated with key information and any necessary actions you should take via email, direct mail, or both. To ensure you receive all important updates, please make sure your contact details are up to date.